Shipping - Our pieces are made to order meaning we hand make everything in our studio upon each order!
Please allow 1-14 business days for your order to be made and to receive your tracking information, we are a small business and appreciate your patients.
Free shipping will be applied at check out to orders over $150.
ShayelilyJewelry is not responsible for any lost/or stolen packages. Please make sure you have a safe destination for your package to be dropped off at.
Returns - Custom orders will be final sale, and each return or exchange will be dealt with on a case by case basis (Return shipping costs will be covered by the customer.) Please email ShayelilyJewelry@gmail.com about returns and we will help you out the best we can.
Curbside pickup - We do offer curb-side pickup which is free! - Gastown 73 Water Street, Vancouver, V6B 1A1
When at check out on the Information page, make sure to click 'Pick up' instead of 'Ship'. Once your order is ready for pickup you will receive an email from us to confirm a time and date that works best for you to pickup your order - Please do not show up to our studio without a time and date confirmed as we cannot guarantee we will be there.
Please email at shayelilyjewelry@gmail.com if you have any further questions regarding our terms!
